Legal Information
1. LEGAL NOTICE AND SERVICE CONDITIONS
- Introduction:
- Identification data:
- Users:
- Use of the portal:
- Show tickets
- Disclaimer of warranty and liability:
- Changes:
- Exclusion rights:
- General information:
- Applicable law and jurisdiction:
The purpose of this document is to establish and regulate the rules of use of this web portal, by which we refer to all the pages and content thereof, which are the property of Ociocultura Network S.L. and are accessed through the domain https://www.best-tickets.co.uk.
By using the web portal, you are deemed to be a user thereof and such use implies that you accept all the conditions that are included in this Legal Notice. The user undertakes to carefully read this Legal Notice every time they decide to use our web portal, given that the portal and its conditions of use, set out in this Legal Notice, may change.
We hereby publish the following data in compliance with the duty of information set out in Article 10 of Law 34/2002, on Information Society Services and E-Commerce:
The company responsible for ticket sales made directly on this site is:
Company name: Ociocultura Network S.L.
TAX ID: B86819778
Address: Calle Pamplona, 38, 1D, CP 28039 Madrid
Registered in the Registry of: Madrid
Volume: 31.629
Section: 8
Registration: 1
Page: 173
Page: M-569139
With CIFMA 3553
The owner of this Site is:
Company name: Ociocultura Network S.L.
TAX ID: B86819778
Address: Calle Pamplona, 38, 1D, CP 28039 Madrid
Teléfono: Teléfono: 91 060 12 75
Name of the domain: https://www.best-tickets.co.uk
Registered in the Registry of: Madrid
Volume: 31.629
Section: 8
Registration: 1
Sheet: 173
Page: M-569139
The access and/or use of this site, https://www.best-tickets.co.uk, grants the condition of USER, who accepts, from said access and/or use, the General Conditions of Use set out in this document. These Terms and Conditions shall apply irrespective of any General Terms and Conditions of Business which may be binding.
https://www.best-tickets.co.uk gives access to different information about our entity, products, models, services, contact sections, possible links to social media (hereinafter, "the content") in the Internet, belonging to Ociocultura Network S.L. or its franchisers, to which the user may have access. The user assumes responsibility for using the site.
This responsibility extends to whatevr registration which is necessary to: access specific services or content ("Advanced service users"); enter purchasing and selling operations, transactions or contracts (referred to as "Purchase users" or "Users of the ticketing service"); or to receive a reply to their queries in the contact sections of this website, etc. (referred to as "Query users" or "Users of the Customer Service"). In this registration, the user will be responsible for giving true and licit information.
Ociocultura Network S.L., by itself or as a transferee, owns all the intellectual and industrial property rights of its website, and the elements contained therein (by way of illustration: images, sound, audio, video, software or texts; brands or logos, colour combinations, structure and design, selection of employed materials, computer software needed for its correct operation, access and use, etc…), are the property of Ociocultura Network S.L., all rights reserved.
Under the provisions of articles 8 and 32.1, paragraph two, of the Intellectual Property Law, the reproduction, distribution and public communication, with commercial intent, of all or any part of the contents of this site, including the means by which they are made available, using any media and by any technical means, are expressly prohibited without the authorization by Ociocultura Network S.L.
The user undertakes to respect the Intellectual and Industrial Property rights owned by Ociocultura Network S.L. . The unauthorized use of the information contained in this Site, as well as the damages caused to the intellectual and industrial property rights of Ociocultura Network S.L. may give rise to the exercise of the corresponding legal actions and, if applicable, to the responsibilities derived from such exercise
You can buy your tickets at Best-tickets.co.uk in the following ways:
Website (an online shopping service available through the web page www.best-tickets.co.uk which is available 24 hours a day, every day of the year)
The best-tickets.co.uk APP (an online shopping service powered by a mobile application (iOS and Android compatible) that is available 24 hours a day, every day of the year).
During the purchase process, and always before the end of it, the User will have all the information regarding the complete final price, including taxes, breaking down, if applicable, the amount of the increases or discounts that are applicable to the offer and the additional costs that are passed on to the User. The User is responsible for providing their data correctly, including their personal data and the bank details required by the system.
El Usuario podrá realizar la compra de entradas únicamente con tarjeta de débito/crédito con las opciones de comercio electrónico activadas. Las entradas se le harán llegar a través de las vías de contacto que el comprador proporcione (normalmente correo electrónico y/o número de teléfono) durante el proceso de compra. El envío de de las entradas no tiene ningún coste asociado para el Usuario. El plazo de dicho envío de dicho correo depende del producto comprado, pudiendo oscilar entre unos segundos y varios días. En este último caso el tiempo de envío queda determinado por la operativa del promotor del evento, no por el canal de venta.
The organisers of shows and/or events determine the terms and conditions of the tickets and the events to which they give access, and they make tickets available to Best-tickets.co.uk for sale to the public through different distribution channels, including the Sales Channels.
Best-tickets.co.uk acts as an intermediary in the sale of tickets for shows and/or events organised by their organisers, and therefore has no control over the shows and/or events nor over the availability of tickets for them. Any complaint as to the realisation, suspension, modification or cancellation of the contracted event must be addressed to the organiser, along with the presentation of the ticket.
In cases where promoters require personalised tickets, we will ask you to provide us with your details and we will always try to let you know before you buy your tickets.
The buyer may not exercise the right of withdrawal under the provisions with the exception l) of Article 103 of the consolidated text of the General Law for the Defence of Consumers and Users: "The provision of accommodation services for purposes other than housing, the transport of goods, rental of vehicles, food or services related to leisure activities, if the contracts specify a specific date or period of performance".
Purchasers can access the online dispute resolution platform via the following link: ODR
Ociocultura Network S.L. shall not be held responsible, under any circumstances, for damages of any kind that may occur, including but not limited to: lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the necessary technological measures to avoid this.
Third-party comments and contents may be published on this Website. Ociocultura Network S.L. is not responsible for their reliability and accuracy, and is exempt of any liability regarding the users who use them.
The content, information and/or advice expressed on this web portal should be understood as merely informative. In the specific case of information on prices, times, dates or locations of events and shows that best-tickets.co.uk does not sell directly, the user must always confirm such data beforehand in the sales channel in which he or she actually purchases their tickets. This data is the only data that is binding in nature. Ociocultura Network S.L. is not responsible in any way for the effectiveness or accuracy of such data, and shall not be held liable to users who make use of them.
Ociocultura Network S.L. reserves the right to modify the website content without prior notice and without any limitations. In addition, the company denies any liability for any possible damages that may arise due to the unavailability and/or continuity of this webiste and the services offered therein. Nor can we guarantee the absence of viruses or other elements in the Internet that may cause alterations to your computer system.
Ociocultura Network S.L. denies any liability for the services and/or information provided on other sites that are binded to this one, as it does not control or supervise third-party Webstes. We advise users to act carefully and to check the legal conditions of such websites. At the same time, Users who provide Ociocultura Network S.L. with any type of information, undertake that such information is true and does not violate the rights of third parties or the current legislation.
If you think that any content and/or information on this website violates a legitimate right or the current legislation we would appreciate it if you would contact Ociocultura Network S.L. so that we may take the appropriate steps to rectify it.
Ociocultura Network S.L. reserves the right to make such modifications to its portal as it deems appropriate and without prior notice, being able to change, delete or add both the content and services that are provided through the portal and the way in which they are shown or located therein.
Ociocultura Network S.L. reserves the right to deny or withdraw access to the portal and/or services offered without prior notice, at its own request or that of a third party, to those users who fail to comply with these General Conditions of Use.
Ociocultura Network S.L. will prosecute any breach of these conditions and any unlawful use of its portal, exercising all civil and criminal actions to which it may be entitled in law.
These General Conditions are governed by Spanish law. The parties submit themselves, at their choice, for the resolution of the conflicts and with resignation to any other jurisdiction, to the courts and tribunals of the user's address.
2. PRIVACY POLICY AND DATA PROTECTION
- Who is responsible for processing your data?
- What do we process your personal data for?
- To comply with the duty of information and collection of consent required by the new European Regulation on personal data protection.
- Communications between the company and its clients and management derived from the services or orders contracted and/or carried out.
- The sending of commercial communications of our products or services, unless you express your wish to not be sent our communicattions. In any case, the authorization to process your data for this purpose is voluntary and your refusal would only result in not receiving commercial offers of our products or services.
- What data do we process?
- How long will we process your data for?
- On what legal basis can your data be processed?
- Who will receive your data?
- What are your rights when you provide us with your data?
- Access: The data subject will have the right to obtain information from the party responsible for the processing, confirmation as to whether their data is or is not being processed, as well as detailed information about specific aspects of the processing that is taking place.
- Rectification: The data subject will have the right to obtain the rectification of any inaccurate personal data that may concern them, or the completion of any incomplete data.
- Removal: The data subject will have the right to request the removal of their personal data, but in all cases, this elimination will be subject to the limits established in the regulations.
- Limitation of processing: The data subject will have the right to request a limitation of the processing of his/her personal data.
- Opposition to processing: In certain circumstances and for reasons related to their own personal situation, the data subject may object to their data being processed. The company will stop processing the data, except when there are legitimate, compelling reasons or the exercise or defense of possible claims.
- Right to data portability: This means that the data subject will have the right to receive the personal data that concerns them, that they may have given to a data controller, in a structured format, of common use and machine readable, and to transmit them to another data controller.
Identity: Ociocultura Network S.L
TAX ID: B86819778
Postal address: c/Pamplona, 8, 1D, CP 28039 Madrid
Teléfono: 91 060 12 75
Security Manager or Data Protection Officer, as the case may be: Ociocultura Network S.L.
We process the personal data you give us for the following purposes:
Within the framework of the provision of the services that the company offers, and conditioned by the purposes to which you have consented, our company will only process such data as is strictly necessary for the correct management of our contractual relationship with you and/or the provision of the services. The data we process will be exclusively such data that you have provided us with.
The personal data you provide us with will be kept for as long as our contractual/commercial relationship exists, or for a period of four years after our last business relationship, in line with tax regulations. However, our company will keep your information so that we may send you such commercial communications as we believe may be of interest to you, provided you do not ask us to delete your data. You can always exercise the rights that are conferred on you by the regulations in force by contacting us via the channel that is most convenient for you.
The legal basis for your data treatment is from the execution of the service contract necessary to carry out the business operation or this legitimation is granted by expressing consent as your own and main interested party.
Your data will not be passed onto any third party, except when required under current law. Whenever this possibility changes, you will be duly notified and we will ask for your consent to release your data. We inform you that we do not carry out international transfers.
The User is informed that, in order to correctly deliver our services (i.e. web hosting, support, email marketing, etc.), some service providers hired by our company (in charge of the processing) may have access to personal data so that they can carry out their tasks.
These third-party services are necessary for our activity and such data processing as they may carry out is governed at all times by a contract that links the third party to our entity. The information will never be used for other purposes and it will be treated according to the rules stipulated by our entity, according to our privacy policy and current data protection regulations.
Our company, in line with its commitment to the privacy and protection of the user's data, will only choose service providers that offer enough guarantees to apply appropriate technical and organisational measures, so that the data is processed in accordance with the applicable legislations regarding data protection, and so that they guarantee the protection of the user's rights.
Everyone has the right to obtain a confirmation of whether we are processing their personal data or not. In this sense, you have the right to ask for:
You may exercise these rights by contacting the party responsible. To do so, you may use the contact details given at the start of this document. If you wish to obtain further information regarding the exercise of your rights, you can also contact the Spanish Data Protection Agency.
In addition and if you deem it appropriate, we inform you that you have the right to revoke, at any given time, the consent you have given for a specific purpose, without this affecting the legality of the processing, based on the consent given prior to your revocation. If you feel that your rights have not been properly respected, you may lodge file a claim with the Spanish Data Protection Agency. C/ Jorge Juan, 6. 28001 - Madrid. www.agpd.es.
3. COOKIE POLICY
- Introduction
- Make an estimation about usage numbers and patterns.
- Store information about your preferences, and personalise our Web Site according to your individual interests.
- Speed up your searches.
- Recognise you when you return to our site.
- Third party cookies
- Google Analytics: Used to obtain statistical reports about the web site traffic. More information at: https://developers.google.com/analytics/
- Tradedoubler: Used to obtain statistical reports about the web site traffic. More information at: http://www.tradedoubler.com/es/privacy-policy/
- Facebook: Log-in cookies in the Site via Facebook login. More information at: https://www.facebook.com/privacy/explanation
- Twitter: Log-in cookies in the Site via Twitter. More information at: https://twitter.com/es/privacy
- Facebook Custom Audience: Behavioural publicity. Used to improve the relevance of the adverts shown to users. More information at: https://www.facebook.com/privacy/explanation
- Google Adwords: Behavioural publicity. Used to improve the relevance of the adverts shown to users. More information at: https://policies.google.com/technologies/ads
- Bing Ads: Behavioural publicity. Used to improve the relevance of the adverts shown to users. More information at: https://privacy.microsoft.com/es-es/privacystatement
- How can I reject cookies?
- Chrome: https://support.google.com/chrome/answer/95647?hl=en
- Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
- Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Safari: http://www.apple.com/privacy/use-of-cookies/
- Changes in the Cookie Policy
The Website uses a traffic analyser which employs software programmes known as "cookies" that provide us with certain information as to how our site is being used
We can gather information about your computer, including in some cases your IP address, your operating system and the type of browser you are using. This is statistical data about how you browse our site. Cookies contain information that is then transferred to your computer’s hard drive.
Cookies allow us to improve our Website and to give you a better and more personal service. Specifically, they allow us to:
The following third-party cookies are used on the Website:
You can refuse to accept cookies by activating the settings in your browser that allows you to reject cookies. However, if you select this seting, you may not be able to access some parts of the Website or you may not be able to use some of our services. Unless you have activated the setting of your browser so that it rejects cookies, our system will produce cookies when you connect to our site.
Following the European guidelines in the Data Protection Regulations that may be affected by the use of cookies, we inform you that the different internet browsers have configuration tools so that Users, if they wish to do so, may deactivate and/or eliminate those cookies, or activate a private browsing mode in their browser.
You can allow, block or eliminate cookies that are installed in your computer by using the browser settings that are installed on your computer:
We may update our website's cookie policy due to requirements in the applicable regulations at any given time, or due to technical reasons, changes in the services we offer, or other reasons. Therefore, we recommend that you check this policy every time you access our Website, so that you can be properly informed about how and for what purpose we use cookies and other technologies.